Complaints and Returns

Complaints and Returns
Complaints
To help us process your complaint as quickly as possible, we recommend sending a detailed description of the defect, together with photographs, to info@vailax.eu.

We will contact you as soon as possible and inform you about the next steps.

Detailed information about the complaints procedure can be found on vailax.eu in the Terms and Conditions section.

The complaint form is included in the Terms and Conditions.

 
Returns (Withdrawal from the Contract)
Consumers who purchase goods through our online store have the right to withdraw from the purchase contract within 14 days of receiving the goods without giving any reason, subject to exceptions provided by law.

Detailed information about returns can be found on vailax.eu in the Terms and Conditions section.

The withdrawal form is included in the Terms and Conditions.

Return Address
Vailax s.r.o.
Ovocný trh 572/11, Staré Město
110 00 Prague
Czech Republic
Company ID: 06659144
VAT ID: CZ06659144
Phone: +420 608 111 876
Email: info@vailax.eu

Important Information
The customer bears the direct cost of returning goods when withdrawing from the contract without giving a reason.

Under Section 1832(3) of Act No. 89/2012 Coll., the Czech Civil Code, the seller is not obliged to cover the cost of returning the goods unless otherwise required by law.

Please return all goods covered by your withdrawal from the contract.

Goods must be properly packaged to prevent damage during transport.