Terms and Conditions
GENERAL TERMS AND CONDITIONS
Vailax s.r.o. | vailax.eu | 27. 10. 2026
I. Certain definitions
Price means the amount charged for goods. Shipping cost means the amount charged for delivery, including packaging. Total price is the sum of the price of the goods and the shipping cost.
VAT means value added tax under applicable law. Invoice means the relevant accounting or tax document. Order means the buyer’s binding proposal to conclude a purchase contract. Goods are products offered in the online store. User account means an account created by registration, if this function is available.
II. General provisions and information
These general terms and conditions (the “Terms”) of Vailax s.r.o., registered office at Ovocný trh 572/11, Staré Město, 110 00 Prague, Czech Republic, Company ID No. 06659144, VAT ID No. CZ06659144, registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, File 286481 (the “Seller”), govern rights and obligations arising from purchase contracts concluded through the online store vailax.eu pursuant to Section 1751(1) of Czech Act No. 89/2012 Coll., the Civil Code.
Seller’s contact details: info@vailax.eu, telephone +420 608 111 876. Information on personal data processing is provided in the “Privacy Policy” section of the online store.
The Terms form an integral part of the purchase contract. The buyer must provide truthful and complete information. Individual agreements take precedence over these Terms. The Terms may be amended for future contracts without affecting rights arising from contracts already concluded.
III. Conclusion of the contract
The contract is concluded remotely through the online store. The order specifies the selected goods, quantity, price, shipping cost, payment and delivery methods, and the buyer’s contact and delivery details. The buyer may review and correct the details before submitting the order.
The order is submitted using a button clearly indicating an obligation to pay, such as “Order with obligation to pay”. Before submission, the buyer can read the Terms. We confirm receipt of the order by email, including a summary and a copy of the Terms. The contract is formed when the Seller confirms the order.
If we cannot accept an order, for example because goods are unavailable, we contact the buyer. An amended offer becomes binding only once accepted by the buyer. In the event of an obvious pricing error, we contact the buyer and propose a correction; statutory rights remain unaffected.
Conclusion of the contract creates an obligation to pay the total price. The buyer bears remote communication costs according to their provider’s rates; the Seller charges no additional fee for such communication. Discounts are subject to the conditions stated in the online store.
IV. User account
If registration is available, the buyer must provide accurate and up-to-date details, protect login credentials and not make the account available to third parties. Access may be restricted during maintenance, and the account may be closed where permitted by law, particularly in cases of breach of obligations or prolonged inactivity.
V. Prices and payment terms
The current price of goods, shipping cost and total price are displayed during checkout. The total price includes VAT, where applicable, and mandatory fees. Available payment methods depend on the delivery country, not the language of the online store.
For delivery within the Czech Republic, the following are available: (a) online payment through Stripe using methods displayed at checkout; (b) bank transfer; and (c) payment using a QR code, if offered at checkout. The QR code merely facilitates entry of bank transfer details and is not a separate payment service.
For delivery outside the Czech Republic, only (a) online payment through Stripe and (b) bank transfer are available. QR code payments are not offered for international delivery.
Bank transfer instructions, including account number, amount and any payment reference, are provided in the order confirmation or by email. The payment deadline is stated in the instructions. A bank transfer or QR code payment is completed when the amount is credited to the Seller’s account. Online payment is due when completing the order, unless otherwise stated.
Goods paid for by bank transfer or QR code are generally dispatched after the total price is credited, unless otherwise agreed. Proof of purchase is sent electronically. Ownership of the goods passes after payment of the total price and receipt of the goods.
VI. Delivery and transfer of risk
For delivery within the Czech Republic, we offer personal collection at collection points shown at checkout, Zásilkovna delivery to pickup points and parcel lockers, and PPL delivery to an address.
For delivery outside the Czech Republic, we offer PPL delivery to an address only. Personal collection, Zásilkovna, pickup points and parcel lockers are not available for international delivery.
Specific options, destination countries and shipping costs are shown when ordering. Estimated delivery time depends on stock availability, transport and destination country and is stated in the online store or order confirmation. Where no specific delivery period is agreed, statutory rules apply.
On receipt, we recommend checking the packaging and reporting visible damage to both the carrier and the Seller; this does not affect rights arising from defective performance. Failure to accept a parcel does not itself constitute withdrawal from the contract. Where repeat delivery is necessary for reasons attributable to the buyer, reasonably incurred costs may be charged where permitted by law.
The risk of damage generally passes to a consumer on receipt of the goods; statutory exceptions apply where the buyer arranges transport outside the Seller’s options. We inform the buyer of material changes to delivery.
VII. Defective goods and complaints
We are responsible for ensuring that, on receipt, goods correspond to the agreed description, type, quantity, quality and other characteristics, are suitable for ordinary and agreed purposes, and are supplied with necessary accessories and instructions.
Complaints may be submitted to info@vailax.eu or in writing to the Seller’s address. The sample form below is optional. The buyer may request repair or replacement unless the chosen remedy is impossible or disproportionately costly. Subject to statutory conditions, the buyer may request a price reduction or withdraw from the contract; withdrawal is not available for an insignificant defect.
We handle consumer complaints and inform the consumer within 30 days of submission unless a longer period is agreed. We issue confirmations required by law. Where a complaint is justified, the buyer is entitled to reimbursement of reasonably incurred costs. Consumers may report defects appearing within two years of receipt unless the law provides otherwise. Statutory rights do not cover ordinary wear and tear or defects caused by the buyer.
VIII. Withdrawal from the contract
A consumer may withdraw from a distance contract without giving a reason within 14 days of receipt of the goods. For multiple items or parts, the period starts upon receipt of the last item or part; for regular deliveries, upon receipt of the first delivery.
Withdrawal may be notified by an unequivocal statement sent to info@vailax.eu or by letter to the Seller’s address; the sample form below is optional. Exceptions are set out in particular in Section 1837 of the Czech Civil Code, for example goods made to the consumer’s specifications or personalised for their needs.
The deadline is met if the consumer sends the notice before it expires. Within 14 days of withdrawal, we refund payments received, including the cost of the least expensive delivery method offered, using the original payment method unless otherwise agreed. We may withhold the refund until we receive the goods or proof that they have been sent back, whichever occurs first.
The consumer must send or hand back the goods within 14 days of withdrawal and bears the direct return costs. The consumer is liable only for any reduction in value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
IX. Consumer dispute resolution
Complaints are accepted at info@vailax.eu. The competent body for alternative dispute resolution of consumer purchase disputes is the Czech Trade Inspection Authority (Česká obchodní inspekce), Gorazdova 1969/24, 120 00 Prague 2, Czech Republic, Company ID No. 00020869. The Seller is not bound by a code of conduct.
X. Final provisions
Legal relations are governed by Czech law, without prejudice to mandatory consumer protections applicable under other relevant laws. Communication may take place by email to info@vailax.eu or to the address stated in the order.
The contract may be amended by mutual agreement. New Terms apply to future contracts, not retroactively. In the event of an extraordinary unforeseeable and insurmountable obstacle, we proceed in accordance with the law. We archive contracts electronically; the order confirmation and Terms are sent by email.
These Terms take effect on 27 October 2026.
COMPLAINT FORM
Recipient: Vailax s.r.o., Ovocný trh 572/11, Staré Město, 110 00 Praha; Company ID: 06659144; VAT ID: CZ06659144; email: info@vailax.eu; telephone: +420 608 111 876.
I hereby submit a complaint concerning the following goods:
Date of conclusion of contract:
Order number:
Date of receipt of goods:
Full name:
Address:
Email:
Goods subject to complaint:
Description of defect:
Requested method of resolving the complaint:
Bank account number (optional, for a refund or price reduction by bank transfer):
Confirmation of complaint
I request written confirmation of receipt of my complaint, stating the date it was submitted, a description of the reported defect and the remedy requested.
I also request notification of the outcome of the complaint and written confirmation of the date and manner of its resolution or, where applicable, written reasons for rejecting the complaint.
Date:
Signature (for paper submissions):
WITHDRAWAL FROM CONTRACT FORM
Recipient: Vailax s.r.o., Ovocný trh 572/11, Staré Město, 110 00 Praha; Company ID: 06659144; VAT ID: CZ06659144; email: info@vailax.eu; telephone: +420 608 111 876.
I hereby give notice that I withdraw from the purchase contract concerning the goods listed below:
Date of conclusion of contract:
Order number:
Date of receipt of goods:
Full name:
Address:
Email:
Description of goods:
Bank account number (optional, if a refund by bank transfer is agreed):
Date:
Signature (for paper submissions):
Information on the right of withdrawal
When purchasing at a distance, consumers generally have the right to withdraw from the purchase contract without giving a reason within 14 days of receiving the goods, subject to exceptions laid down in particular in Section 1837 of the Czech Civil Code.
The consumer must send or hand over the goods to the seller no later than 14 days after withdrawing from the contract. The consumer bears the direct cost of returning the goods.
The seller will refund the payments received from the consumer, including the cost of the least expensive delivery method offered, no later than 14 days after withdrawal. The refund will be made using the same payment method as the original transaction unless the parties agree otherwise.
The seller may withhold the refund until the returned goods have been received or the consumer provides proof of having sent them back, whichever occurs first.
Further details on withdrawal are set out in Article VIII of the General Terms and Conditions of Vailax s.r.o.